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Frequently Asked Questions

Payment

Bank transfer(TT), West Union, MoneyGram, PayPal, and other secure payments.
 
We have six branches, We have our the website and showroom
 
You know Alibaba is a big international trade platform, and it will protect buyers’ profit when you finished the payment, your money will protect by Alibaba first when you received the machine and checked the machine with no problem, Alibaba will allow us to get the money.

Shipping

Normally we will take 2-3 days to prepare the goods and to complete the final inspection of the product. As you know, we have been manufacturing beauty machines for 15 years and have a strict product quality control system. We will send you an inspection video of the machine you have purchased to ensure it is ready for use before we ship it to you.

Shipping is usually 7-10 days via DHL, the USA is our main sales market and shipping times are fast. So in total it will take approximately 10-15 days from the time you complete payment for your machine for you to receive it at home.

There’re different packages of our beauty equipment: carton box, aluminum alloy, and wooden box.
 
For different machines, we use different packaging, for example for portable emsculpt machines we generally use wooden boxes and aluminum sides to pack the goods to ensure that they are safe and not damaged, while the lighter material minimizes freight costs. 
 
No matter which package, there’s good foam inside of the box to protect the machine during the shipment. So there’s no worry of any damage to the machine.

La machine sera expédiée par DHL (TNT) dans les 2-3 jours après réception de votre paiement

Warranty

We will supply 1 years warranty for the host machine, 6 months for spare parts, lifetime maintenance, and technical support. We have sufficient departments, including the after-sales department. In case encounter any problems during the warranty, please take a short video to us, I will transfer the video to our after-sales department, then our technicians will find the best solution within 12 hours. Whether sending the spare parts or sending a new machine, we will surely supply the best after-sales service. 
 
If it can be repaired by replacing some spare parts, we will send the spare parts for free, with the guide video. If it is hard to be repaired, we will send a new machine for free.
Because it’s international trade, We can’t do door-to-door service. So we will strictly control the quality of all machines.

We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. 
 
The technology of this machine is mature, during production, We strictly control every link. We will check the machine before the transportation, and we will send the checking video to you at same time.
 
To make sure you can get high-quality machines, only the machines that have passed the strict quality inspection can be delivered to you.

Yes, we can offer you better OEM and ODM services. We have our own R&D department with many experienced designers and engineers and many production lines, so we have the great capacity to offer you high-quality beauty machines according to your needs, ideas, and samples.

After Sales

To be honest, when you haven’t seen the machine, you will have all kinds of imaginations and you will think the machine is very complex. But when you see the machine, you will find the operation is very simple.It is easy to operate by anyone with the instructions.
 
About the training
We will provide you with complete training:
1. The user manual (help you to make users operate correctly and safely) will be placed inside the package when we arrange the shipment.
2. We will send you the videos about how to use the machines
3. If you still have a questions, please contact us directly. Our professional beauticians can make the face to face video chat with you
 
And 24/7 online consultant service ensures you that whatever problem and whenever you meet, you can solve it easily.

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